In order to provide the highest quality or services for you and your pet, we have created a set of policies to maintain a safe, healthy, and positive environment for all of our customers.
All dogs that receive grooming services must show current proof of Rabies, Distemper/Parvo and Bordetella before they receive services, and cats must provide proof of Rabies. Please remember not all animals should receive traditional grooming services and please consider your pet’s health, age, and overall disposition. We retain the right to refuse service to any pet who we believe would suffer from traditional grooming experience.
Please provide a minimum 24 hour notice if you are not able to make your pet’s appointment, by failing to do so there will be a $25 cancellation fee per animal. We provide courtesy confirmation calls the day before the appointment for your convenience. If you are running late to an appointment please call us. Your appointment time will be held for 15 minutes but after that there is no guarantee we will be able to groom your dog as it will disrupt the rest of the appointments. We reserve the right to decline future appointments for clients who fail to keep a scheduled appointment three times in a calendar year without adequate prior notice.
At the time you drop off your pet you will be given an approximate time for pick up. In addition, we will also call you when your pet is finished their grooming. Because we schedule on an appointment basis and we have other clients arriving we ask that you pick up within 1-2 hours of being called.
If you pick up your pet past business hours a fee of $10.00 per every 30 minutes will be applied to your grooming total. We understand that emergencies and situations do arise, we will try our best to work with you and situations will be taken into consideration.
Appointments after 4 P.M.
For appointments made after 4 P.M payment is required upfront as grooms do take up to 3 hours and the register will be closed out after our closing time at 7 P.M.
Please allow 3 hours for grooming, our staff will do their best to give you an idea of the time it will take at the beginning of the appointment although that might be subject to change as we groom your pet. While your pet is with us make sure you are able to be reached so we can contact you with questions, concerns and notification of completion. Please pick your pet up within 1-2 hours of notification completion, after 2 hours you may be subject to a Late Pick Up Fee of $15. Please inform us of any changes you would like after the haircut within 24 hours and we will make every effort to achieve your satisfaction with the haircut.
If we are to find fleas at any time during the grooming process we will give your dog a flea bath for an additional $30 and we will notify you of this additional fee. If it is determined to be a serious problem we will require you to pick up your dog and recommend a trip to the vet.
If your dog has matted hair our groomers will let you know what options are available for the health, safety and comfort of your dog. If you would like us to and we are able to de-mat, please be aware that there will be an additional charge for the service. If we are not able to de-mat the dog we will notify you of needing to shave down. You are free to decline that option and take to another groomer for a second opinion.